Terms & Conditions

Freedom Road Travel Ltd (FRT) is committed to taking great care for our guests, our agents, our suppliers, our service providers and our wonderful staff. It is really important that you take the time to read and understand the following general conditions of booking and travelling with FRT. Whilst the following are general important terms and conditions, there is more detailed information which would be outlined in your travel confirmation documents, given the kind of experience you are booking with FRT. Please read the FRT Trip Summary relating to your travel prior to booking with FRT to ensure that you understand the itinerary and the style of trip you are undertaking. Thank you!

OUR CONTRACT

For all bookings made with FRT, travel confirmation documents will be issued and you are deemed to have read and agreed to the Booking Conditions (which constitutes the entire agreement between you and FRT), and your booking will be accepted by FRT on this basis. Any detailed services with specific terms and conditions will be provided and referred to in your confirmation document.

VALIDITY

Dates, itineraries and prices are valid from 01 June 2016 until 31 December 2016. Beyond 31 December 2016 dates, itineraries and prices are indicative only.

ACCEPTANCE OF BOOKING AND PAYMENTS

You will be required to pay a non-refundable deposit per person per trip for your booking to be confirmed. Upon accepting your booking, FRT will issue a confirmation document; a contract will then exist between both parties, from the date the invoice is issued. Please refer to your booking confirmation document for details regarding the payment schedule, terms and conditions.

YOUR PERSONAL DETAILS

In order for FRT to confirm your travel arrangements you must provide all required details at the time of deposit payment. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Your booking will only be confirmed with provision of these details.

CANCELLATION BY THE TRAVELER

If you cancel some or all portions of your booking, cancellation fees could or will apply. For a cancellation notice to be effective it must be received in writing by FRT to then confirm. Unless otherwise indicated to you by your respective travel consultant, after confirmation by FRT, if you cancel a portion or all of your travel, the terms and conditions in the confirmation documents will apply.

Some general aspects that apply to all confirmed bookings include:

If you leave a trip for any reason after it has commenced, FRT are not obliged to make any refunds for unused services.

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made.

FRT strongly recommends that you take out appropriate travel insurance at the time of booking to cover cancellation fees.

The cancellation fees, in addition to any FRT fees, may also be levied by accommodation providers, travel agents, or third party tour, transport operators or other service providers.

CANCELLATION BY FRT

FRT may cancel a trip at any time up to 60 days before departure. FRT may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events, it is not viable for FRT to operate the planned itinerary. If FRT cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. FRT are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess, excess baggage or non-refundable flights. Please note that different cancellation conditions may apply to some styles of trips, your booking consultant will advise if differences apply.

BOOKING AMENDMENTS

If you wish to make any changes to your confirmed booking or transfer your booking to a third party you must notify FRT at least 30 days prior to the proposed departure date. Any changes may incur fees from hotels, ground operators, airlines or other providers. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.

CONSULAR ADVICE

Prior to making your booking, FRT highly recommends that you review information provided by the Foreign Affairs Bureau of your nationality. FRT strongly suggests that you familiarise yourself with the latest Government Consular advice and information.

INCLUSIONS

The land price as outlined in the travel confirmation document as applicable & listed in your trip summary includes accommodation, transport, sightseeing, meals and services of a group leader (for groups of 9 or more).

EXCLUSIONS

The land price of your trip does not include:

  • International or internal flights unless specified
  • Airport transfers, taxes and excess baggage charges unless specified
  • Meals other than those specified in the Trip Summary
  • Visa and passport fees
  • Travel insurance
  • Trips & Gratuities
  • Some drinks and all alcoholic beverages
  • Optional activities and all personal expenses

 

PRICES & SURCHARGES

Our trip prices are subject to the variable and seasonal pricing of FRT’s providers, which are standard practice within the travel industry. FRT reserve the right to adjust pricing up to 60 days before departure due to changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require FRT to do so. If any surcharge results in an increase of more than 10% of the trip price (prior to 60 days prior to departure) you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.

HOTEL DESCRIPTIONS, MAPS & PICTURES

Hotel descriptions featured in this brochure are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, locations or services. FRT have made reasonable enquiries to verify that the descriptions and details are accurate.

AGE & HEALTH REQUIREMENTS

All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the care of travellers under the age of 18. Please be aware that most tour programs are focused on aspects that are of interest to adults and there is no or little access to any childcare or support facilities, so this is why generally most non-student FRT tour programs are not suitable to families with children younger than 12 years of age.

Whilst FRTs tour programs seek to be accommodating to as many interested persons as possible, travellers over the age of 18 cannot participate on any non-student tour programs on a ‘willing to share’ basis. Guests under the age of 18 must be either accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. If unable, they must pay a single supplement. For children aged 12 - 17, it needs to be noted there are no discounts off the published price. Any triple share needs must be requested in advance of confirmation, but are subject to availability of the accommodation providers. Interconnecting or adjacent rooms for single share can be requested prior to confirmation, but cannot be guaranteed.

Maximum General Policy: For the majority of our trips FRT have no upper age limit though FRT remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. FRT are able to provide details on mandatory health requirements; however, FRT are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

TAXES

As certain taxes are mandatory in various countries or provinces, there may also be additional local taxes charged at some airports. All taxes included in the current pricing are subject to change without notice.

CHANGE OF ITINERARY

While FRT endeavors to operate all trips as described, FRT reserves the right to change the trip itinerary, if necessary. Please refer to our website before departure for the most recent updates to your itinerary.

If FRT make a major change (only if necessary) FRT will inform you as soon as is reasonably possible. The definition of a major change is deemed to be a change affecting at least one day in five days of the itinerary. FRT reserves the right to change an itinerary after departure due to local circumstances or events outside of its control. In such emergency circumstances additional costs may be necessary.

Please note FRT is not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

AUTHORITY ON TOUR

For any FRT group tours, these are run by the appointed group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If a participant fails to comply with a decision made by a group leader, or interferes with the well-being or mobility of the group, the group leader may request the individual to leave the trip immediately, with no right of refund. All participants must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

ACCEPTANCE OF RISK

You acknowledge that the nature of the trip may involve strenuous activity and participation involves a degree of personal risk. You may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. FRT uses information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

LIMITATION OF LIABILITY

FRT contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. FRT are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law:

• Any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions.

• You release FRT and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against FRT arising out of or in connection with your participation in a trip.

• Any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded. To the extent an Implied Warranty cannot be.

PASSPORT AND VISAS

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Summary for details. FRT are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

TRAVEL INSURANCE

Travel insurance is compulsory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident death, medical expenses and emergency repatriation with a recommended minimum coverage of USD$200,000 for each of the categories of cover. FRT also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. Your insurance details must be supplied to FRT at the time of booking. If you fail to provide the requested insurance information prior to travel as well as on arrival during registration, FRT reserves the right, acting in our sole discretion, to cancel bookings and apply charges as per our cancellation policy. If you obtain travel insurance through FRT you acknowledge that you are satisfied with the level of insurance FRT have arranged.

OPTIONAL ACTIVITIES

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render FRT liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

CLAIMS & COMPLAINTS

If you have a complaint about your trip, please inform your group leader or our local representative at the time, in order that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to FRT within 48 hours of the end of the tour, and sent to FRT at contactus@freedomroadtravel.com.

SEVERABILITY

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law, or as being against public policy or for any other reason, than such term or condition shall be deemed to be severed from this contract or amended accordingly, only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

PHOTOS AND MARKETING

Should you consent to FRT using images of you taken during the trip, these may be used for advertising and promotional purposes in any medium FRT choose. You grant FRT a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

PRIVACY POLICY

Any personal information that FRT collect about you may be used for any purpose associated with the operation of a trip, or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable FRT to operate the trip. FRT will otherwise treat your details in accordance with our privacy policy (available for viewing on our website).

APPLICABLE LAW

The laws of the People’s Republic of China governs these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Shanghai, P.R.China.

UPDATING OF TERMS AND CONDITIONS

The Company reserves the right to update and/or alter these terms and conditions at any time, and it is the clients responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website www.freedomroadtravel.com and will supersede any previous versions.

BROCHURE

FRT has exercised reasonable care to ensure that the contents of the brochures are correct, accurate and up-to-date at the time of printing. Please note that the contents of the brochures are based on information supplied to FRT by third-party suppliers and FRT does not have, and cannot be reasonably expected to have, personal knowledge about all of the facilities or services provided by each supplier; and facilities or services may change after the date of printing. Prior to making a booking, you should ask your travel consultant about any changes to the published information of which FRT may be aware.

Excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (I) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by FRT from you in connection with your booking.

Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.